Customer Service Co-ordinator Leicester, England
Job description
Customer Service Coordinator
Automotive Industry
£22,500 - £23,500 p/a
Leicester City Center location with free parking.
An exciting opportunity has arisen for a Customer Service Coordinator to join our dynamic forward thinking electronics repair and remanufacture company, Autotronics.
Are you passionate, enthusiastic with a can-do attitude? A team player with the ability to work by yourself? Then you could be just the person we are looking for. You must be highly organised, efficient, reliable and motivated individual, who values customer care, with proven administrative and customer service skills.
You will be expected to deal with customer enquiries in person, over the telephone, and email in a professional and confident manner; as well as being responsible for the day to day management and tracking of repaired parts.
This post would also be ideally suited to those interested in the electronic inner-workings of auto vehicles. There is much to be learned from both working in a busy and friendly customer service & administrative team, and alongside a workshop of experienced Electronics Engineers. However, knowledge of cars and auto-vehicles is not essential.
In return, the company will provide competitive rates of pay, a friendly environment, a supportive team and the opportunity for development as the company continues to grow.
Key responsibilities:
- Opening, logging, tracking and management of all items received for repair
- Processing and tracking payments
- Unpacking and packaging items
- National and international shipping
- Diligent record keeping
- Liaising with colleagues
- Monitoring stock levels
- Attention to detail and accuracy in all areas of work
- Excellent spelling, grammar and numeracy skills
- Dealing with customer enquiries
- Managing and prioritising multiple tasks simultaneously
- During busy periods answering a high volume of calls
- Ad hoc duties
Personal attributes:
- Friendly and confident telephone manner
- Strong work ethic
- Organised, with excellent spelling, grammar and numeracy skills
- Reliable and punctual
- Approachable & confident
- Exceptional communication skills
- Demonstrate sound judgement
- Proactive multitasker with Practical problem-solving skills
Essential:
· minimum of A level, or equivalent education.
· Proven previous experience of customer service.
· Working knowledge of Microsoft office, Outlook, internet
· Excellent written and oral communication skills.
To apply, please provide a covering letter alongside your CV.
Thereafter, selected applicants will be invited to participate in a phone interview followed by an in-person interview. Previous applicants need not apply.
**Immediate start available**
Application deadline: 26.05.23
Job Types: Full-time, Permanent
Salary: £22,500 - £23,500 p/a
Job Type: Full-time
Salary: £22,500.00-£23,500.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: One location
Application deadline: 26/05/2023
Reference ID: CSC0523
