Customer Service/Claims Advisor - Work From Home Egham, England
Enterprise Rent-A-Car
Full Time
Egham, England
21700 - 25400 GBP ANNUAL Today
Job description
Overview
Hours:
- Monday – Saturday, 8-5: Hours across 5 days. 1 in 3 expectation for Saturdays with a day off in lieu during the week. Full and part time opportunities available.
Salary:
- £21,700.00 - £25,400 per annum
- Dependent on experience within Credit Hire (based on 40 hour working week)
Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.
Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation.
We are looking for home based Customer Service/Claims Advisers who will join our Claims Services division.
In this role, you will be dealing with the management of vehicle hire and repair for customers involved in non-fault road traffic accidents. On a daily basis you'll be liaising with customers and body shops to provide repair updates, manage rentals and repairs and creating and sending invoices to our Insurance Partners. Your natural communication skills will help you build relationships with rental branches and insurance companies, and improve our overall efficiency.
As part of a dedicated team, you'll provide a professional and efficient claims service. You'll be happy managing your time, making decisions and able to work to targets and deadlines.
Responsibilities
Key responsibilities will include, but are not limited to:
- Providing exceptional customer service
- Gaining repair updates from customers, bodyshops and work providers
- Updating customer files with accurate information
- Liaising with bodyshops, work providers and branches to resolve any problematic claims
- Making decisions based on accident circumstances
- Liaising with loss adjusters, policyholders, brokers and other third parties
- Controlling Hire invoices in line with Industry
Qualifications
We are looking for motivated employees with a great work ethic to join our team, who have the following skills:
- Demonstrated ability to make decisions
- Analytical skills
- Proven ability in a targeted environment and meet deadlines
- Exceptional customer service skills
- Excellent communication skills and attention to detail
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
Key (minimum) requirements - Personal
- Must be able to provide a suitable home-office environment which is free from noise and any distractions.
- Must have a suitable alternative location from which to work in the event of an outage
Key (minimum) requirements - Technical
- Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
- Router must be VOIP compatible
- Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)
Additional Information
- Will be provided with Laptop, Headset and Phone within the first few weeks of starting
- Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime.
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
#LI-Remote
Enterprise Rent-A-Car
careers.enterprise.co.uk
Egham, United Kingdom
Chrissy Taylor
$10+ billion (USD)
10000+ Employees
Company - Private
Car & Truck Rental
1957
