Customer Service Bury, North West England, England
Job description
Bury, Greater Manchester 100% office based
- Full time, standard office hours
Customer Service Salary:
(Dependant on Experience)
An exciting opportunity has arisen for an experienced Customer Service person to join the team of a well established provider based in the Bury area. This individual has a primary function of managing all account queries through a first-class customer centric approach.
Successful candidates must be energetic, bright and have the ability to prioritise a busy workload.
Customer Service Key Responsibilities:
- Act as the primary point of contact between all key accounts
- Manage, assess and resolve a wide range of account queries
- Communicate Change of Tenancy (COT) performance and assist the COT team in resolving any issues within agreed SLA's
- Continuously develop the service offering to our key accounts
- Communicate any billing issues from managing agents to the billing team and visa versa
- Be the primary point of contact for the AMR roll out programmes making the business aware of any challenges and performance of the programme
- Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
- Support the launch of new products of services through effective internal and external communication
- Make the business aware of competitors and their offerings in the market
- Support back-office in providing aftersales support and customer care
- Various standard and adhoc reporting
- Attend off-site client meetings when required
Skills and Experience Required:
- Industry experience
- Account management experience
- Excellent organisational skills
- Self-motivated
- Excellent verbal and written communication skills
- Good arithmetic skills
- Computer literate with strong Excel and Outlook skills
- Excellent attention to detail
- Good at working as part of a team and individually
Benefits working for this company as a Customer Service person:
- 25 days (plus bank holidays)
- Annual bonus scheme
- Flexitime
- Free parking
- Well-being support
- On-site gym
- Exciting social and team building events
Northern Employment Services is a leading recruiter specialising in Temp, Temp to Perm, Contract and Permanent placements in a number of sectors including Manufacturing, Industrial and Production, Logistics and Distribution and Commercial.
We are an equal opportunity employer and welcome candidates from all backgrounds, experiences, and perspectives. We believe that a diverse and inclusive workforce is essential to achieving ours and our client’s goals in creating a positive work environment. We are committed to fostering a culture of diversity and inclusion, and we encourage all qualified candidates to apply for this position.
Job Types: Full-time, Permanent
Salary: From £20,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- On-site parking
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Work Location: In person
Reference ID: BW-GPCS
