Customer Service Oldham, England
Job description
We are looking for someone to join our Customer Service Team for the UK division of a global manufacturing company. Reporting to the Customer Service Manager, the main objective of this role is to provide good levels of Customer service to the UK and Export markets with a view to improving efficiency and the Customer experience.
Key responsibilities:
· To service UK and Export Customers
· To manage enquiries relating to prices, stock availability, samples, shipping, and delivery
· To develop sufficient technical knowledge to assist the Customer
· To raise Quotations and interpret customer orders into the system
· Handle Customer stock checks
· To pay attention to the customers’ complex/specific requirements
· Maintain database figures and generate reports
· Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure optimum service to our customers
· Support external sales team, Agents and Distributors and keep them informed
· Monitor credit control issues and chase customers for payment when required
· Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
· Work closely and communicate well with all internal departments
· To contribute and share ideas to continuously improve current processes
· Ad hoc duties as required.
Skills and Experience:
· Strong background in Customer Service
· Excellent communication with customers overseas, as well as in the UK
· Excellent telephone manner
· Approachable and good interpersonal skills
· Problem solving and finding solutions.
· Attention to detail, ability to work calmly under pressure and using your own initiative
· Excellent computer skills: Outlook, word, excel, and power point
· A flexible and adaptable team member
25 days holiday + statutory bank holidays
38 hours per week – Monday to Friday (office based)
Airtech Advanced Materials Group is an equal opportunities employer.
STRICTLY NO AGENCIES PLEASE
Job Types: Full-time, Permanent
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Oldham, OL9 9XD: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service with export customers: 5 years (required)
Work Location: In person
