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Customer Service Associate Birmingham, England

Amazon Warehouse

Full Time Birmingham, England 11.4 GBP HOURLY Today

Job description

Job title – Customer Service Delivery Station Liaison
Location - DBI5- Midpoint Park,Kingsbury Road, Birmingham, B76 1AF, UK
Pay Rate - £ 11.40
Shift: Sunday to Wednesday 10:00am to 20:45pm
Contract: Type - Perm

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Birmingham. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

What will you do as a Delivery Station Liaison?

Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
Treat customers with respect, resolve conflicts and set appropriate expectations
Approach problems logically and with good judgment to ensure the best customer outcome
Make quick and effective decisions on behalf of the customer
Work a full-time, shift-based schedule (40+ hours per week)
Monitor customer deliveries in real-time for delivery success
Perform the following tasks, with or without reasonable accommodation:
- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled