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Customer Service Associate

Customer Service Associate Birmingham, England

Amazon Warehouse
Full Time Birmingham, England 11.4 GBP HOURLY Today
Job description

Job title – Customer Service Delivery Station Liaison
Location - DBI5- Midpoint Park,Kingsbury Road, Birmingham, B76 1AF, UK
Pay Rate - £ 11.40
Shift: Sunday to Wednesday 10:00am to 20:45pm
Contract: Type - Perm

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Birmingham. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

What will you do as a Delivery Station Liaison?
  • Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
  • Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Treat customers with respect, resolve conflicts and set appropriate expectations
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a full-time, shift-based schedule (40+ hours per week)
  • Monitor customer deliveries in real-time for delivery success
  • Perform the following tasks, with or without reasonable accommodation:
    • Locate packages in station warehouse and liaising face to face with delivery station stakeholders
    • Work in an environment where the noise level varies and can be loud
    • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Post Jobs Online Apply Job
Customer Service Associate
Amazon Warehouse

https://www.aboutamazon.com/
Seattle, United States
Andrew Jassy
$10+ billion (USD)
10000+ Employees
Company - Public
Internet & Web Services
Information Technology
1994
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