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Customer Service Assistant - VIP Experience

The London Eye
London, GREATER LONDON, SE1 7PB
United Kingdom

Fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous lastminute.com London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for VIP Experience Customer Service Assistants to join our passionate team in delivering the most moving experience in London.

What we are looking for

• Experience of consistently delivering excellent guest service on a face-to-face basis, (ideally from within the retail, hospitality or the entertainments industry)
• The ability to work to a high standard within a lively and often pressurised environment
• The ability to 'think on your feet' and take ownership of issues that may arise
• A reliable, customer focused approach
• Experience of cash handling, but full training will be provided
• A flexible approach to working hours

Overall, and most importantly – we need you to have a great sense of fun and be able to demonstrate that you’re “Guest Obsessed” so, if you have read this far, and we still have your attention, get your application in today!

As one of our Premium Experience Assistant you will be part of a dynamic and diverse team providing best-in-class experiences to our guests. Whether serving champagne and canapes inside a Pod, helping guests check in at the VIP desk, serving them a refreshment in the exclusive Eye Lounge, or being the first point of call for all guest queries. You will represent the Hospitality department and all of the amazing things that we do. Your passion for the lastminute.com London Eye, and customer service will shine through daily and drive your enthusiasm for the success of the department.

Please note that due to the fact this role involves serving alcohol we can only accept applicants that are aged 18 and over.

This is a part time fixed term contract until September 2023, working on average 2-3 shifts per week. The attraction is open daily and so flexibility will be needed as shifts will include weekends and bank holidays as required.

What’s in it for you

Alongside a truly unique working environment, we can also offer,

• An hourly rate of £11.20 paid fortnightly
• 25% discount in our retail shops and restaurants and 40% online LEGO discount,
• Access to an exclusive employee discount website
• Local benefits
• Merlin Magic Pass – allowing your friends and family free entry into our attractions globally

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.