Customer Service Assistant - St Pancras Saint Pancras, England
Job description
As a Revenue Control Officer, you will be a key member of staff whose role in the station and on-train environment, including the customer’s journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, literally and creatively. You will need to possess and demonstrate the following:
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
Applicants must be willing to work unsocial and irregular hours, including weekends.
