Customer Service Assistant - Platform

Customer Service Assistant - Platform Gatwick, England

Govia Thameslink Railway
Full Time Gatwick, England 23300 GBP ANNUAL Today
Job description

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that. You are responsible for:

  • Providing the highest possible standard of advice, information and service to our customers
  • Delivering a safe, attractive retail station environment
  • Participating in the safe running of trains and a safe station environment by complying with procedures
  • Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

  • A proactive customer approach coupled with passion and ability to support the team.
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
  • Demonstrable experience of managing customers effectively in difficult environments.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • Live in the local area to be able to get to and work and home.
  • Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

Customer Service Assistant - Platform
Govia Thameslink Railway

www.gtrailwaycareers.com
London, United Kingdom
Patrick Verwer
$500 million to $1 billion (USD)
5001 to 10000 Employees
Franchise
Rail Transportation
2014
Related Jobs

All Related Listed jobs

Senior High Intensity IAPT Therapist
West London NHS Trust Ealing, England 53703 - 59796 GBP ANNUAL Today

A full time Senior Cognitive Behavioural Therapist / Counselling Psychologist / Clinical Psychologist post has arisen in Ealing IAPT. Please read the

Tesco Colleague - Honiton Superstore
Tesco Honiton, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Passenger Assistant
minicab.com Croydon, England 3.5 - 7.5 GBP HOURLY Today

Have experience of working with children, or vulnerable adults. Communicate with passengers and clients in a patient, informative, caring manner.

Finance Graduate Programme 2024
Sellafield Ltd Sellafield, England 36556 GBP ANNUAL Today

Finance graduates are given responsibilities such as preparing key reports, leading and attending meetings with business teams, analysing financial data,

Customer Delivery Hub Transport Administrator
John Lewis Greenhithe, England 22700 - 30900 GBP ANNUAL Today

Transport Compliance Legislation knowledge (for example driver's hours and working time, vehicle maintenance planning, infringements).