Customer Service Assistant (Office based) Newcastle under Lyme, England
Cohesion Retail Management Services Ltd
Full Time
Newcastle under Lyme, England
10.56 - 12.04 GBP Today
Job description
An exciting and rewarding opportunity has arisen to join our successful Customer Services department. We have an immediate requirement for a part-time, permanent Customer Service Assistant to work in our head office in Blackbrook.
Applicants will need to be competent in English and have basic I.T skills. Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential.
Key Duties andResponsibilities:
- Respond to customer enquires in a timely, professional and friendly manner in the best interest of the customer and business to ensure successful outcomes and targets are met, whilst ensuring the customer receives an excellent customer experience.
- Handle and resolve first level customer complaints.
- Process customer orders and assist with arranging customer returns.
- Assist with providing delivery information and liaising with couriers.
- Process online customer returns.
- Liaise with internal departments regularly, building and maintaining key relationships.
- Become an expert on our brand (you will be supported with product knowledge) to ensure you are able to effectively help customers and create the ultimate customer experience.
- Work as part of a committed friendly team, you will support colleagues, taking initiative where required to ensure a positive customer experience.
- Undertake all training and development as required and actively seek out new product information and best practice.
What we are looking for:
You will work as part of a team to deliver an exceptional, positive customer experience through a variety of media such as; phone, email, live chat and social media, always putting the customer at the heart of everything you do.
