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An exciting and rewarding opportunity has arisen to join our successful Customer Services department. We have an immediate requirement for a part-time, permanent Customer Service Assistant to work in our head office in Blackbrook.

Applicants will need to be competent in English and have basic I.T skills. Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential.

Key Duties andResponsibilities:

• Respond to customer enquires in a timely, professional and friendly manner in the best interest of the customer and business to ensure successful outcomes and targets are met, whilst ensuring the customer receives an excellent customer experience.
• Handle and resolve first level customer complaints.
• Process customer orders and assist with arranging customer returns.
• Assist with providing delivery information and liaising with couriers.
• Process online customer returns.
• Liaise with internal departments regularly, building and maintaining key relationships.
  
• Become an expert on our brand (you will be supported with product knowledge) to ensure you are able to effectively help customers and create the ultimate customer experience.
• Work as part of a committed friendly team, you will support colleagues, taking initiative where required to ensure a positive customer experience.
• Undertake all training and development as required and actively seek out new product information and best practice.

What we are looking for:

You will work as part of a team to deliver an exceptional, positive customer experience through a variety of media such as; phone, email, live chat and social media, always putting the customer at the heart of everything you do.