Customer Service Assistant Level 1

Customer Service Assistant Level 1 Ashington, South East England, England

Wilko
Full Time Ashington, South East England, England 10.62 GBP HOURLY Today
Job description

Customer Service Assistant Level 1

Hourly Rate 10.62
Location Ashington
Contract Type Temporary
Hours / Specific Hours / Sunday 9am - 430pm
Monday 730am - 630pm
Tuesday 730am - 830pm
Wednesday 6am - 630pm
Thursday 730am - 630pm
Friday 730am - 830pm
Saturday 6am - 630pm
The Vacancy

We love our customers. They’re just like our Customer Service Assistants – people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people – no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, you’ll be well-rewarded for it. You’ll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years’ service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more.

The Company

We're a family-owned business with honest and fair family values at our heart.

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.

Rewards & Benefits

Be better every day

We have a fantastic incentive plan at wilko: Be Better Every Day Bonus – BBED Bonus. This is our annual cash bonus plan which is open to everyone at wilko.

Holidays

Depending on your band and length of service, your holiday package will range from 28 days – 38 days, including bank holidays. There is also the option (band and business area dependant) to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.

Pension scheme

To help save for your future we offer a competitive pension scheme for you to join. Contributions vary depending on your band; giving you the opportunity to save into a first class pension scheme.

Wilko team member discount

This is our most loved benefit. To help your hard-earned cash go further, you’ll enjoy a 20% discount in store and online. Even better, we offer a second discount card too (terms and conditions apply).

Employee benefits trust

Founded by Tony Wilkinson in the 1980’s, this was set up to help our team members, as and when they need it. The Trust can support you in a number
of ways:
  • Holiday accommodation
  • Educational benefits
  • Financial support

Wilko PERKS

This is an online portal where you can access amazing offers and discounts. From great discounts on shopping, days out, holidays and health and fitness, there’s lots to explore.

Loyalty awards

We believe your loyalty deserves rewarding. So, once you complete 10 years continuous service, you’ll receive a wilko gift card as a thank you for your contribution. We’ll mark your next milestone in service every 10 years after that.

Celebratory gifts

From becoming a parent to getting married or celebrating a significant anniversary – if it’s important to you, it’s important to us. So, we’ll celebrate with you with a wilko gift card.

Wellbeing

Our free and confidential advice and assistance programme can help support you in a wide range of ways. From advice about how to balance the demands of work and life, to financial and legal information, a wide range of experts are available 24/7.

Customer Service Assistant Level 1
Wilko

https://www.wilko.com/
Worksop, United Kingdom
Mark Jackson
Unknown / Non-Applicable
10000+ Employees
Company - Private
Home Furniture & Housewares Stores
1930
Related Jobs

All Related Listed jobs

Bartender & Bar support
Fever-Tree Edinburgh, Scotland 10 - 12 GBP HOURLY Today

Full on the job training is provided. Full and part-time opportunities. Job Types: Full-time, Part-time, Permanent.

Casual Cleaner
O.C.S. Glasgow, Scotland 9.9 GBP HOURLY Today

Proudly prepare the stadium for football matches to the high standards expected when fans arrive at one of the UKs finest stadiums to watch top level football

Kitchen Porter
The Dore Dore, England 26000 GBP ANNUAL Today

Full Time and Part Time positions available*. Loading and unloading the dish washer. Accepting deliveries and stock organisation and rotation.

Software Engineer
Vodafone London, England 35000 - 56000 GBP ANNUAL Today

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share

Retail Manager - Sky Garden
Rhubarb Hospitality Collection London, England 34000 GBP ANNUAL Today

Regular staff social and team events. Brilliant employee recognition programs, incentives and rewards. 3.50 meal allowance - 7 if youre on a double!