Customer Service Assistant – Inpatient Bookings Swansea, Wales
Job description
Description
Sancta Maria have the opportunity for an enthusiastic and motivated person to join our small and friendly customer services team to support our Inpatient Bookings.
The successful candidate will be expected to book patients onto theatre lists, deal with their queries and liaise with clinical departments and consultants. You will gain an understanding of clinical procedures and will require excellent administration and communication skills. You will be required to update our computer system, Compucare 8, with patient information.
We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.
This is an exciting time to be a part of the team at Sancta Maria Hospital as we have opened our brand-new state-of-the-art private hospital situated in the SA1 area of Swansea.
Skills
- Experience working in a customer services and administrative role
- Respect for Confidentiality
- High Standard of Accuracy
- Ability to Prioritise and strong Organisational Skills
- Experience of Administration Tasks within a Clinical Environment
Job Benefits
HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.
At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.
Benefits include:
- Enhanced pay for unsociable hours
- 28 days holiday (plus bank holidays)
- Private medical insurance
- Workplace pension
- On-going training and development
- Quality work environment
- Employee Assistant Programme
- Long Service Recognition
- Wellbeing Programmes
- Team Working
- Staff Referral Scheme
- Enhanced Maternity Pay
Job Types: Full-time, Permanent
Salary: £20,904.00 per year
Benefits:
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (required)
- Administrative: 1 year (required)
Work Location: In person
Application deadline: 07/05/2023
