Customer Service Assistant (FT) Huddersfield, England
Job description
- A Customer Service Advisor is responsible for converting all accident assistance related enquiries into repair opportunities and subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and SLAs.
- It is also the Customer Service Advisor (Accident Management Team) responsibility to take ownership of the claims they capture into the Networks and progress the claim through the repair claim life cycle to completion.
- Answering and actioning all accident assistance enquiries
- Selling the features and benefits of accident assistance programmes to customers.
- Identifying and converting opportunities to sell ‘repair services’ to ensure repair opportunities are maximised.
- Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters
- Ensuring all accident management claims are managed efficiently and effectively to completion.
- Adherence to Customer Service Advisor best practice guidance.
- Delivering excellent customer service and satisfaction at all times.
- Effective liaison with other departments in the business.
- To assess problems and judge when to pass complex queries on to colleagues or managers.
- To respond to email enquiries from multiple sources and mailboxes
- Undertaking general claims tasks and administration as required.
- Calls answered on accident assistance lines.
- Calls answered within business and customer SLA’s.
- dentification of repair opportunities
- Conversion of opportunities into fault repair deployments.
- Conversion of opportunities into non-fault referrals
About TRCGroup:
We break the mould when it comes to recruitment agencies. With a straight-forward approach, we know how to get results for both our candidates and clients. As a multi-vertical recruitment agency, we source candidates for both temporary and permanent contracts across a range of disciplines.When you choose to work with The Recruitment Crowd, you’re choosing a team of devoted recruitment consultants who will only find the perfect fit for you.So if you’re looking for a recruitment agency in Leeds that provides a reliable service and trusted advice, The Recruitment Crowd have you covered. As far as recruitment agencies go, we’re a bit different! We’re friendly and talented and know our stuff!A job shouldn’t be a drag and that’s why we listen to individual candidate needs and match them perfectly to our clients. We invest in every candidate, addressing individual goals to ensure everyone comes out on top. That means reliable, professional, no bull recruitment.
