Customer Service Assistant (Despatch) Manchester, England
Job description
BUSINESS FUNCTION: Customer Service
GRADE: RO2S
SALARY: £20,251 to £22,107 per annum
ROLE TYPE: On Site
HOURS: 35 per week
Is offering excellent customer service 'Your Thing'?
At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.
We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.
So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.
About the role:
This role is crucial to us meeting our safety, performance and customer service standards as you ensure that our trains are dispatched punctually and securely, whilst providing assistance and information to our customers in a courteous manner. Please be aware that long distances of walking are involved within this role up to 9 miles per day.
About you:
To succeed in this challenging and fast paced role you’ll need to:
- Have a high regard for health and safety
- Be customer focused
- Be able to work to exacting standards whilst under pressure
- Be able to work shift patterns including evening and weekend work
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
You can find out more here.
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confidence status, which means we're committed to making the most of the talents that disabled people can bring to the workplace.
