Customer Service Assistant

Customer Service Assistant Northampton, England

WINTLE HEATING AND PLUMBING LIMITED
Full Time Northampton, England 24000 GBP ANNUAL Today
Job description

Wintle Heating & Plumbing are a leading sub-contractor for the major house builders in the region and we are looking for a customer care co-ordinator to fulfil an admin role within our busy customer care department. Construction or plumbing experience would be an advantage but not essential.

The job role will include the following:

- Booking in and organising appointments for plumbers to attend to defects at customers properties.

- Logging defects received from house builders onto our customer care system.

- Organising and ordering parts for jobs.

- Sending weekly updates to builders and their site teams.

- Liaising with site supervisors and our contract director for site snagging.

- Sending completed job reports to builders.

- Liaise with other departments to ensure that customer enquiries or concerns are addressed.

- Provide any further administrative support to the customer care manager.

To be successful in the role, we will be looking for:

- Excellent communication skills, both written and verbal.

- Excellent computer knowledge essential.

- The ability to multi-task, prioritise, work accurately and efficiently under pressure.

- A professional, pleasant yet assertive manner when dealing with customers.

- Minimum of 12 months experience working in a customer service environment.

- 21 days holiday plus bank holidays, with an additional 1-day holiday per year up to 5 years’ service

- 35 hours a week.

PREVIOUS APPLICATIONS NEED NOT APPLY

Job Type: Full-time

Pay: £24,000.00 per year

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Northampton: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service: 1 year (required)

Work Location: In person

Customer Service Assistant
WINTLE HEATING AND PLUMBING LIMITED

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