Customer Service Assistant Remote
Job description
TOTAL REFRIGERATION SERVICES recruits for full-time and part-time Customer Service Assistant Jobs for a wide range of clients throughout England. While some Customer Service Assistant Jobs require work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone.
For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication.
Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important. Customer Services is a fundamental activity needing prioritising within many organisations and although the specific duties will vary, the essence of the assistant's role is to act as a link between customers and the organisation.
The vast majority of Customer Service Assistant or Customer Service Advisor activity will include a combination of the following tasks:
Answering customer enquiries or passing them on to the appropriate department.
Giving information and helping to solve customer problems.
Selling products and taking orders.
Processing complaints and, if appropriate, issuing refunds.
Taking information from customers and entering it into a database.
Making sure that the customer's experience is a positive one.
To be efficient in customer service roles, you can often quickly progress to management where you would be in a position of authority to manage a team of Customer Services Assistants.
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 30 per week
Salary: From £21,500.00 per year
Benefits:
- Company pension
- Language training provided
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Remote: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
