Customer Service Assistant Chertsey, England
Job description
Customer Service Assistant
THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom
Customer Services Host
Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get:
- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more!
What will I do?
This role is back of house in either the Customer Services team focusing on emails, live chat, and social media channels OR the Contact Centre team focusing on phones, admin, and school bookings.
- Email communications and phone calls to guests
- Respond to guest feedback and enquiries via Social media channels (Facebook, Instagram and Twitter)
- Process school bookings and issue guest recovery
- Use our live chat service, messaging guests
- Deal with both feedback and enquiries both pre and post visit ensuring we keep to our agreed SLA Response time
- Provide a bespoke service to all guests and resolve feedback to the highest standard
Shifts are normally 9am – 5pm, Monday-Sunday
Please see the job descriptions for more detail on each teams focus.
An ideal candidate would have:
- Effective communication skills
- Good computer skills
- Communicate clearly with guests via Phone, Email and Social media
- Ability to keep on brand
- Attention to detail
Details:
Location: Thorpe Park Resort, KT16 8PN
Hours: Full Time, 5 days per week or agreed Part Time
Pay: £9.28 - £9.50
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
