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Customer Service Assistant

SEA LIFE Brighton, Marine Parade
Brighton, EAST SUSSEX, BN2 1TB
United Kingdom

Are you looking for a part-time, seasonal job that’s full of FUN? Fancy working at the oldest operating aquarium in the world, where sharks and sea turtles watch on as you go about your daily work.

Working here feels pretty outstanding and our customer service team are fizzing with fun and a vital ingredient in the guest experience. Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to swim upstream!

What we are looking for

• You'll have loads of experience working in a customer facing environment
• Friendly and hardworking with a "can do" demeanour
• Have excellent communication and presentation skills
• Fun, dynamic, and friendly personality
• Available to work weekends and bank holidays

You’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the absolute most from their visit. You could be selling a memento of our guests amazing experience or supporting them to stock up on SEA LIFE related goodies, answering any questions guests may have and acting as a sales representative.

Whatever the role, you will find yourself helping customers as they make their way throughout the attraction, ensuring our guests have an intimate Ocean experience.

This is a seasonal position, contracted until November 2023. Flexibility is essential as availability of work will vary throughout the season.

What’s in it for you

Alongside becoming an expert in spreading happiness, you’ll also receive:

• Fortnightly pay at £10.52 per hour
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.