Customer Service Assistant Manchester, England
Job description
REFY is all about simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.
You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.
We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.
THE ROLE
We are looking for a Temporary Customer Service Assistant to join us at REFY Beauty on a part-time basis starting Monday 9th October up until 4th December.
Experience is desirable, but training will be provided.
KEY RESPONSIBILITIES
- Dealing with all day-to-day customer facing queries
- Reply to customers on all social platforms (Tik Tok, IG, Youtube, Trustpilot)
- Reply to customer emails, ensuring our tone of voice reflects the REFY brand.
- Problem solve return requests.
- Monitor for fraud / red flag orders
- Report on the order errors to CS Manager
- Working to daily target
SKILLS REQUIRED
- Be precise and extremely organised
- Strong communication skills
- A can do attitude.
- High attention to detail
Job Types: Temporary contract, Part-time, Fixed term contract
Salary: £10.42 per hour
Benefits:
- Flexitime
Schedule:
- Flexitime
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- This role is a part-time, fixed-term contract starting Monday 9th October up until 4th December. Please confirm you are happy with this?
Work Location: In person
