Job description

An industry-leading waste management company are looking for a new Customer Service Assistant to join the team. In this role you will provide market leading customer service to all sales channels including the businesses retailer network, end consumers and trade consumers.

What you’ll be doing…

· You will ensure a positive ‘can do’ approach to queries and complaints.

· Receiving and responding to customer contact via telephone, e-mail and letter will be a key part of your role

· You will also ensure that you capture the detail of each query, understand the customer’s expectation and respond within departmental SLA timescales.

· Demonstrate problem-solving skills and an ability to work in a fast-paced environment, managing difficult conversations.

· Work closely an collaboratively with all members of the Aftercare team

What you will need…

· Previous experience in a customer service/customer facing position.

· Experience of handling incoming phone calls

· Able to effectively manage complaints and handle escalations.

· Excellent communication skills, both verbal and written.

Salary dependent on experience.

Job Type: Full-time

Salary: From £13.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bristol, BS3 4EJ: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: In person