Customer Service Assistant London, England
Job description
Are you looking for a full time job that’s educational and varied? We’re on the lookout for Customer Service Assistant to join our UK team.
What we are looking for
- Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
- The confidence and ability to engage with our customers and colleagues across our businesses
- Previous customer service experience in a fast-paced environment (desirable)
- Great Microsoft skills and the ability to pick up new systems quickly and easily
- Bags of personality with plenty of initiative
In this varied and very lively role, you’ll be communicating with our customers through a variety of channels, whether that’s on the telephone, via email, social media or through ‘live chat’.
You’ll be providing answers to customers enquiries, giving information and advice, placing customer orders via the dedicated booking system, or resolving customer complaints and problems in a proactive, solutions focused way.
Every customer is different, so you’ll identify each customers’ individual needs, making sure to clarify information, research every issue, and provide a solution. Despite handling a high call volume and maintaining a rapid response rate
We have full-time and part-time hours available. Due to the 7-day nature of the business this would include weekends and bank holidays as required.
What’s in it for you
Alongside working together with a great team to deliver outstanding results, you’ll also receive:
- Monthly pay at £1900 per month for a full time role
- One free trip to Iceland per year
- Free Gym pass after 3 months of employment
- Discounted employee rates at activities in Iceland
- Hotel stay discounts in Iceland
- 25 days holidays a year plus bank holidays
- Hybrid work with 2 days in the office per week
At Premium Tours Iceland we welcome the world to our magical island and we want to reflect multicultural mix inside our business as well. We aim to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Premium Tours Iceland everyone matters! Together, we work to create a workplace where everyone feels valued. We understand that learning and growing is important, and therefore offer our employees to attend courses or choose books for self development.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
Job Type: Full-time
Salary: From £1,900.00 per month
Ability to commute/relocate:
- London, EC2A 4ND: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Application deadline: 09/07/2023
Reference ID: PTI customer service
