Customer Service Assistant Remote
Job description
We are Places Leisure, we run leisure sites across the UK to help people stay active and live their best lives.
We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focussed people, helpful people and driven people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
More about your role
For this position, you will be our customers' first point of contact and will help to deal with any queries or complaints by resolving them independently or by escalating issues to the appropriate team.
You will deliver a high level of customer service, where you will be required to manage multiple inboxes within the customer service team, including enquiries, data controller inbox and support tickets.
More about you
The successful applicant will have experience of working within a customer service focussed position. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. Ideally you will be able to demonstrate at interview your excellent customer service skills and experience.
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Holiday pay and sick pay
- Free gym membership (plus a discount for family)
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
