Customer Service Assistant Norwich, England
Job description
Permanent contract | £21,575 to £21,968 per annum (Scale D) | 37 hours per week | County Hall, Norwich
We are looking for reliable workers to join our mostly remote working multi-skilled team.
We respond to around 30,000 customer contacts per month, predominantly telephone contacts but also via email and online services.
With the challenges the Council faces with declining budgets, it is even more important that we deliver a high quality, customer focussed and effective service to all of our customers. As the authority streamlines its processes, our staff will support customers with information and access to services using the internet and various other resources, making sure customers receive a great service.
Do you:
- Enjoy being an ambassador for excellent service
- Challenge processes to make customer experiences better
- Get satisfaction from delivering a high standard of customer service
- Enjoy using various resources to deliver the best and right service for your customer
- Have a service improvement mind-set, wanting to make things better for our customers
- Have good attention to detail and excellent data entry skills
- Correctly use various systems including Customer Relationship Management (CRM) to collate customer information in a clear and concise manner
If you have answered yes to all of the above then we would love to hear from you!
Our Customer service centre is open from 9am to 5pm Monday to Friday. We respond to contacts for all services provided by Norfolk County Council, so no day is ever the same.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job description and person specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses paid upfront (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions .
- A payment if you refer someone you know to a hard to fill job.
- Tax efficient ways of getting extra pension, new bikes and electric cars.
Closing date: 06 July 2023
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
