Customer Service Assistant

Customer Service Assistant Greenock, Scotland

McGills Buses Ltd
Full Time Greenock, Scotland 20280 GBP ANNUAL Today
Job description

Customer Service Assistant – Head Office, Greenock

McGill’s Bus Service Ltd currently has a vacancy for a Customer Service Assistant based at our Head Office in Greenock. This role is part of a small Customer Service Team.

Role

40 Hours per week – week one - hours are: Monday to Friday 8am - 4pm. Week two - hours are 10am - 6pm (with one saturday in every four worked from 9am - 5pm and a rest day during the week).

The annnual salary for this role is £20,280.

Person Specification

Successful candidate must have excellent customer care skills (verbal and written).

Ability to deal effectively and professionally with a broad variety of customer enquiries and complaints.

Candidate must have an excellent telephone manner and patience, empathy and understanding.

Excellent computer skills required – Microsoft Excel, Word, and email Outlook packages.

Able to work on own initiative and also work effectively as part of a small team.

Tasks

Dealing with all customer complaints handling from receipt to resolution, this involves speaking to various Depot Operations Managers and checking on the status of the complaint in a timely manner.

Issuing all McGill’s online tickets and associated paperwork.

Maintaining mobile alerts information on McGill’s Website.

Preparation of staff ID and travel passes, ordering of bus timetables and distribution.

General administrative correspondence and any other duties as required by the Line Manager

Candidates wishing to apply please send a cover letter and CV to:

Job Types: Full-time, Permanent

Salary: £20,280.00 per year

Benefits:

  • Company pension
  • Free or subsidised travel
  • On-site parking

Schedule:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • Greenock: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

Customer Service Assistant
McGills Buses Ltd

www.mcgillsbuses.co.uk
Greenock, United Kingdom
$25 to $50 million (USD)
51 to 200 Employees
Company - Public
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