Customer Service Assistant Greenock, Scotland
Job description
Customer Service Assistant – Head Office, Greenock
McGill’s Bus Service Ltd currently has a vacancy for a Customer Service Assistant based at our Head Office in Greenock. This role is part of a small Customer Service Team.
Role
40 Hours per week – week one - hours are: Monday to Friday 8am - 4pm. Week two - hours are 10am - 6pm (with one saturday in every four worked from 9am - 5pm and a rest day during the week).
The annnual salary for this role is £20,280.
Person Specification
Successful candidate must have excellent customer care skills (verbal and written).
Ability to deal effectively and professionally with a broad variety of customer enquiries and complaints.
Candidate must have an excellent telephone manner and patience, empathy and understanding.
Excellent computer skills required – Microsoft Excel, Word, and email Outlook packages.
Able to work on own initiative and also work effectively as part of a small team.
Tasks
Dealing with all customer complaints handling from receipt to resolution, this involves speaking to various Depot Operations Managers and checking on the status of the complaint in a timely manner.
Issuing all McGill’s online tickets and associated paperwork.
Maintaining mobile alerts information on McGill’s Website.
Preparation of staff ID and travel passes, ordering of bus timetables and distribution.
General administrative correspondence and any other duties as required by the Line Manager
Candidates wishing to apply please send a cover letter and CV to:
Job Types: Full-time, Permanent
Salary: £20,280.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- On-site parking
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Greenock: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
