Customer Service Assistant London, England
Job description
Customer Service Assistant
Madame Tussauds London, Marylebone Rd
London, GREATER LONDON, NW1 5LR
United Kingdom
Are you looking for a job that’s full of FUN? Our talent agents are scouting for the latest stars to join our outstanding cast, and we’re currently looking for Customer Service Assistants.
Working here feels pretty outstanding and our customer service team are fizzing with fun and a vital ingredient in the guest experience! Therefore, we’re looking for someone who strives for the best and is guest focused.
What we are looking for
- You'll have loads of experience working in a customer facing environment
- Friendly and hardworking with a "can do" demeanour
- Excellent communicator who loves to interact with people of all ages
- Fun, multifaceted, and friendly personality
- Excellent communication, listening, and motivational skills
- Knowledge of working within strict health & safety procedures (training will also be provided)
You’ll be the first point of contact for our guests during their visit with us. You could find yourself controlling external queue lines (so be prepared to work in all weather conditions) or answering any questions guests may have. You could also be ensuring the smooth running of our Spirit of London ride and Marvel 4D experience or helping to make sure the shop is always fully stocked and looking presentable. Having the confidence to encourage guests to stock up on Madame Tussauds London related goodies.
Whichever department you find yourself in, you will be helping guests at any point throughout the attraction, ensuring they have the best immersive, interactive, and imaginative experience.
These roles are seasonal, and we are offering contracts on 10 hours per week or 30 hours per week, ending in December 2023. Shifts will be offered based on availability, however, because our attractions are open daily flexibility is needed, especially during weekends, bank holidays and school holidays.
What’s in it for you
Alongside becoming an expert in spreading happiness, you’ll also receive:
- Fortnightly pay at £11.20 per hour
- Merlin Magic Pass – allowing your friends and family free entry into our attractions globally!
- 25% discount in our retail shops and restaurants and 40% online LEGO discount,
- Access to an exclusive employee discount website
- Local benefits
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
