Customer Service Assistant Drighlington, England
Job description
Based: Bradford Office – Chapman House
Contract: 6 months (possible extension)
Hours: Full-time – 35 hours/week
Salary: £22,129.17
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3350 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.
About You
Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings.
You will have experience and knowledge of housing. You will be flexible and agile in your approach, being able to adapt to different circumstances and service demands.s.
This post is subject to a basic DBS Check
To apply please visit: https://www.habinteg.org.uk/jobs
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Salary: £22,129.17 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Drighlington, BD11 1DR
