Customer Service Assistant Harrow, England
Job description
Working as a Customer Service Advisor is a rewarding and fulfilling career choice for several reasons, including allowing for the development of transferable skills, such as communication, problem-solving, and conflict resolution, that can be applied to a variety of industries and positions. It also provides job stability, as customer service is a critical function of most businesses and is unlikely to be outsourced or automated.
As a Customer Service Advisor, we are looking for someone with excellent communication and problem-solving skills, empathy for customers, patience and calmness under pressure, attention to detail, and a positive attitude.
Your main responsibilities will include:
- Handling inbound calls, emails, and chats from customers, providing them with the information and support they need.
- Resolving customer issues in a timely and efficient manner, ensuring that the customer's needs are met and their expectations exceeded.
- Updating customer information in our database and ensuring that it is accurate and up-to-date.
- Collaborating with other departments to ensure a smooth customer experience, from order processing to product delivery.
- Identifying opportunities to improve our customer service processes and procedures, and working with the team to implement changes.
Requirements:
- A high school diploma or equivalent
- Some customer service experience
- Basic computer skills, including proficiency in Microsoft Office a
- Strong interpersonal skills, including the ability to build rapport and handle difficult customers, are essential.
- A positive attitude, empathy, patience, and a willingness to learn and adapt
Please note:
This is an on-site position specifically based in Harrow, North London.
Job Type: Full-time
Salary: From £22,849.00 per year
Benefits:
- Bereavement leave
- Company events
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Transport links
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work in the UK?
Work Location: In person
