Customer Service Assistant Newcastle upon Tyne, England
Job description
Are you someone who has worked in retail and now wants to find a job that offers growth and advancement?
Do you excel in customer interactive roles but desire a change?
This job might be the perfect fit for you.
The chosen candidates will have the chance to work in a lively atmosphere and interact with customers, representing well-known brands. This new job opportunity aims to develop successful individuals and provides excellent paths for advancement.
Representing some of the most recognisable brands in the country, we are seeking to expand our team of customer service advisors, and we believe we have a lot to offer in return!
Main responsibilities:
- Listen actively and empathise with customer concerns to provide appropriate solutions.
- Resolve customer issues or escalate them to the appropriate department or supervisor.
- Manage customer complaints and ensure timely and satisfactory resolution.
- Maintain accurate and updated customer information and communication records.
- Use computer systems and software to access customer information, track inquiries, and provide responses.
- Follow up with customers to ensure their satisfaction and loyalty.
- Provide product or service information and support to customers.
- Upsell or cross-sell products or services to customers.
- Collaborate with team members to improve service delivery and customer experience.
- Adhere to company policies, procedures, and quality standards.
- Continuously develop knowledge and skills related to products, services, and customer service techniques.
Job Type: Full-time
Salary: £22,199.97 per year
Benefits:
- Bereavement leave
- Company car
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Transport links
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work in the UK?
Work Location: In person
