Customer Service Assistant Southampton, England
Job description
The Customer Service Assistant for Capitol Students will report to the Scheme Manager and will provide administrative support to them as well as other members of the management team as necessary. They will also provide front of house support to students, contractors and visitors and be the initial point of contact for any queries.
Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
- Distributing post and managing student parcel pick up system
- Front of house and reception duties
- Organising social events on site, monitoring social media and updating our social media streams
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including; Updating booking system with payments received or further charges.
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
Other Duties
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of residents flats
- The post holder will need to be computer literate with the windows package and the use of spreadsheets.
- The foregoing will involve irregular hours, days and attendance, and is not intended to be an exhaustive list of duties of the post. Tasks of a similar nature may be allocated by the Property Manager, not least of which shall be those seen as contributing to the general overall development of the service provided
Monday - Friday: 09:00 - 17:00 / 10.00 - 18.00
(occaisional weekends and shift flexibility is required as per business needs)
Additional discretionary on target Bonus Scheme and Medical insurance
Job Types: Full-time, Permanent
Salary: £20,319.00-£23,120.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Southampton, SO17 3SX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: CSA
Expected start date: 24/07/2023
