Customer Service Assistant

Customer Service Assistant Bedford, England

BCA
Full Time Bedford, England 11.4 GBP HOURLY Today
Job description

Job Role – Customer Service Assistant

Salary - £23,777 (£11.40 an hour) subject to increase April 1st

Location – BCA Bedford

Working Hours - 40 hours per week Tuesday to Saturday 08:00-17:00

Flexibility over working hours and Part Time working also considered.

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

  • Vehicle production administration, including data entry and document management.
  • Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
  • Provide counter service to customers and visitors.
  • Support buyers through the swift resolution of queries and complaints.
  • Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
  • Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

  • Excellent customer service skills.
  • Excellent attention to detail.
  • IT skills Salesforce
  • Decision making & problem solving
  • Influencing & communicating
  • Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

  • Company Pension Scheme
  • Private Medical Insurance (role dependent)
  • An Employee Assistance Programme
  • Enhanced maternity, paternity, and adoption leave
  • Access to trained mental health first aiders

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Customer Service Assistant
BCA

Farnham, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

Customer Support On-boarding Coordinator
NHS Professionals London Today

About The Role Do you have a passion for customer service and problem solving? Do you want to support NHS Professionals colleagues at the start of their exciting career with the NHS Bank? The...

Engineering Technician Apprenticeship
Focus Label Machinery Ltd Nottingham, England 10005 GBP ANNUAL Today

Learning basic Engineering/Machining principles, working with variety of Steels & Aluminium, Plastics, across a broad range of engineering workshop processes.

Nursery Assistant
Rainforest Nurseries Ltd United Kingdom 9.5 - 11 GBP HOURLY Today

\* Read stories and rhymes to children. \* Monitor children for signs of illness or distress. \* Keep the nursery room tidy. Part-time hours: 16 per week.

Carer - Domiciliary care
Bromley Healthcare Kent 11.05 - 11.5 GBP HOURLY Today

Helping service users to access the community, socialise and undertake leisure activities. Helping service users to access the community, socialise and

UX Researcher
Capital One - UK London, England Today

Support and drive company-wide activities to build empathy for our current and future customers. Immediate access to our core benefits including pension scheme,