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Job description

Aristocracy London is a luxury menswear brand that creates limited edition suits for the modern gentleman. Our customers are dreamers, doers, thinkers and leaders, and we set ourselves high standards in our approach to our products, our interactions, and the environment we live in.
Our brand is growing fast with new showrooms and exciting plans for the months to come. We want our team to remain close knit as we expand and we’re looking for people who share our values and want to develop their talents and grow with the company.

Job Purpose:
We’re looking for a Customer Service Assistant for our brand new luxury showroom in South Kensington. Your passion for suits will shine through your day-to-day work and, being the face of our brand, you’ll offer customers a unique personalised experience.

In this role you will:

• Provide assistance to customers via telephone, email or web chat
• Welcome customers to the showroom, which operates by appointment only
• Process the in-store and online orders, returns and refunds
• Liaise with the courier services to ensure orders are dispatched in a timely manner
• Manage the stock and respond to customer reviews
• Provide a holistic customer service experience, including deciding how to deal with customer queries and when to escalate them to management as well as understanding and implementing company policy and retail law

This is a full-time, 5-days-a-week role, which will include weekends on a rota basis.

Your Profile

• Excellent command of the English language
• Experience in luxury retail, preferably menswear
• Excellent communication skills and an understanding of EDI
• Attention to detail and accuracy are key
• Adequate understanding of Web and MS Office applications
• Right to work in the UK

Your Benefits

• Competitive salary and generous quarterly bonus based on performance
• 22 days annual leave plus 6 days in lieu of bank holidays
• An extra day off for your birthday
• Internal and external training
• Staff discount, which can be shared with friends and family
• Family friendly policies
• Snacks and refreshments throughout the day
• Financial incentive for off-peak holidays

People unleash their full potential when they’re free to be themselves. We believe in equal opportunities and we recruit solely based on skills and experience.