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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Apprentice

• Join our apprenticeship programme, where you’ll be completing an externally accredited programme, Providing Financial Services Level 6, which will take you up to 21 months and will set you up with excellent career prospects.
• You’ll be joining one of our Fraud Operations team, who’ll give you all the technical training you’ll need to be successful in your role
• This is a great opportunity to take ownership of your career path and build a network across the bank
• You’ll be part of our growing community of apprentices, benefitting from a supportive and collaborative working environment
• You’ll join us in October 2023
• This role is telephony based and will require you to work across a shift pattern which will include weekends and evenings

What you'll do

Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you to complete professional qualifications or technical training that you’ll need to be successful in your role.

Once established in the programme, we’ll look to you, to support other new apprentices, using your experience to guide and support them.

You’ll also be:

• Completing your learning plan on time, which may include passing exams, submitting workbooks and providing evidence of your development
• Working closely with your apprenticeship learning provider and developing positive relationships with a wide range of colleagues
• Developing your knowledge and capabilities to undertake the job

What you’ll learn:

• How to deal with customer calls daily, delivering great customer service over the phone to resolve queries and help the customer feel secure and at ease
• How to investigate and analyse queries accurately and raise with the relevant internal and external parties without delay, escalating where appropriate.
• Build an awareness of all ongoing fraud trends.
• How to promote new digital services to encourage customers to use these channels

The skills you'll need

We’re looking for a strong communicator with the ability to build great working relationships. You’ll be a good problem solver, with an added ability to think analytically and logically and adapt well to change. Crucially, we’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed.

You’ll also need:

• A proactive and inquisitive mindset, with the ability to challenge and offer solutions
• Strong numerical and logical skills
• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Strong communication and stakeholder management skills,
• Good planning and organisational skills with the ability to prioritise effectively and manage your time effectively
• High quality interpersonal skills, with the ability to work well in a team

How we'll reward you

You’ll join on a competitive salary of £22,455 and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from NatWest Group Benefits, our fully flexible reward programme.

You'll have a generous holiday entitlement of 33 days – you may be required to work Bank Holidays.

Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.