Customer Service Apprentice Smethwick, England
Job description
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Our Customer Service Manager is looking to recruit ambitious and dedicated Apprentices who are keen to undertake a Customer Service Apprenticeship.
Your primary responsibility will be to support the customer service team by dealing with customer queries, purchases and complaints. To ensure the processes that support the department operation are maintained to a standard of excellence and operated in line with company policy.
Key Responsibilities
Deal with customer requests, complaints and queries in a professional manner
Gather and analyse data and customer information which influences change and improvements in the service.
Use organisational and IT systems to carry out your role with an awareness of other technologies.
Work effectively as part of a team as well as on your own, developing excellent communication skills.
Demonstrate excellent customer service skills and behaviours as well as service knowledge when delivering to customers.
Key Measures of Performance
Compliance to training and qualification schedule.
Productivity.
Attendance record.
Training reports.
Assigned mentor reports.
Some key dates within this process are as follows;
If you have been successful in initial screening one of the members of our recruitment team will contact you week commencing the 19th June 2023 to discuss your application and the role in more detail.
Interviews for these positions will take place on the 26th June, 3rd July and 10th July.
If you are successful at interview you will be invited to an assessment centre on either the 17th July.
This position will start at the beginning of September 2023
About You
To be considered for this role you must be passionate about wanting to complete the Customer Service Apprenticeship. GCSE Grade 4 or above (or equivalent) in Maths and English is required. We would also look for;
Independently motivated, with the ability to take on tasks and duties without immediate direction
Excellent communication skills and the ability to communicate effectively at all levels
IT Numerate - Familiarity with Google Workspace (GMail/GSheet) would be advantageous
High attention to detail to produce accurate and quality work
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
In return we can offer you a salary that is above the required Apprentice pay rates. We can also offer you
Study leave
Opportunity to work in a clean, health and safety conscious environment
Funded Training to develop your skills
The opportunity to progress your career within the business
Additional Information
Additional information
You can apply for this role by uploading your CV however if you do not have a CV please write a covering letter that outlines your reasons for applying and your interest in the qualification on offer.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.
If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.
DPD is a Valuable 500 company and a Disability Confident Employer
