Customer Service and Sales Representative - Call Centre London, England
Job description
IMMEDIATE START AVAILABLE
Working in a small call centre in a modest but growing team you will be taking inbound enquiries from patients considering undergoing medical treatments, minor procedures, MRI, surgery and Health Checks.
Full training provided.
The sales and customer service team are based within the clinic. The department is busy handling many inbound enquiries from new and existing patients and a wide range of treatments.
Successful candidates will have pleasant, positive character and be focused on five-star service and going above and beyond for customers.
Responsibilities
- Take patient bookings ensuring consent, letters and invoices as issued to patients.
- Complete daily tasks lists ensuring all tasks assigned are completed with set timescales.
- Contribution to team effort by accomplishing related results as needed.
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Check, respond and contact patients via email/ Phone/ Social Media.
- Ensure Data protection and confidentiality of patients is maintained at all times.
- Support the clinical teams.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
- Work safely at all times in accordance with Legislative requirements and Clinic Policy and Procedures.
Who we are looking for
* Candidates with previous telephone/sales/customer service experience (at least 1 year)
* People with a "can do" attitude and enjoy working in a lively and busy sales office
* Professional people that strive to put clients first
* Team Players and excellent communicators (verbal and written)
What can you expect from us
* Full training and investment in you and your success
* A fun, positive and busy environment to work in
* Real progression and future opportunities in an expanding company
* Salary plus commission and incentives post probation period
If you think you fit the bill! we would love to hear from you
Qualifications
· Good standard of Education including English and Maths at
· GCSE Grade c or above (or equivalent)
· NVQ in customer or patient service desirable
Experience
· Proven experience of effective customer or patient experience
· Working in high pressure environment
· Tactful handling of sensitive queries and questions
· Service improvements
· Administrative duties
· Working with people with a diverse range of needs
· Acting on own initiative to deliver a high quality experience
· Working effectively in a high pressure environment
· Private healthcare or hospitality industry
Job Types: Full-time, Permanent
Salary: £27,000.00-£29,000.00 per year
Benefits:
- Employee discount
- Health & wellbeing programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
