Customer Service and Operations Manager Reading, England
Job description
Are you ready to take your career to the next level in the world of home improvement? Windowworx, a leading provider of top quality windows, doors, and home renovation solutions, is seeking a dynamic and experienced Customer Service and Operations Manager to lead our team to new heights.
About Windowworx: At Windowworx, we're not just in the business of providing exceptional windows and doors; we're in the business of transforming homes. Our commitment to quality, craftsmanship, and customer satisfaction sets us apart in the industry. With a strong presence in the market, we are ready to expand our team and continue our journey towards excellence.
What We're Looking For: We're seeking a motivated and organized individual to oversee our customer service and operations department. As the Customer Service and Operations Manager, you will play a pivotal role in ensuring that our customers have an outstanding experience from the moment they inquire about our services to the final installation of their products.
Key Responsibilities:
- Customer Experience: Ensure that our customers receive exceptional service at every touchpoint, from initial inquiries to post-installation support.
- Team Leadership: Lead, mentor, and motivate our customer service and operations team to consistently achieve excellence.
- Process Optimization: Identify opportunities for process improvement and implement efficient systems to enhance departmental performance.
- Inventory Management: Oversee inventory control, ensuring that products are readily available for installation while minimizing excess inventory.
- Quality Assurance: Maintain high-quality standards in our products and services.
- Problem Resolution: Handle customer concerns and issues with professionalism and efficiency.
- Data Analysis: Use data-driven insights to make informed decisions and continuously improve departmental performance.
- Operations: Oversee the general day to day operations
Qualifications:
- Proven experience in customer service and operations management, preferably in a related industry.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to identify and implement process improvements.
- Exceptional problem solving skills.
- A passion for delivering outstanding customer experiences.
Why Choose Windowworx:
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunity for career growth and development.
- The chance to be part of a company that values excellence and innovation.
If you're ready to join a company committed to transforming homes and providing exceptional customer experiences, Windowworx is the place for you. Apply today to be part of our team!
How to Apply: Please submit your resume and a cover letter outlining your relevant experience and why you're the ideal candidate for this position to [email address].
Job Types: Permanent, Full-time
Salary: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Reading, RG30 1DY: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 3 years (required)
- Operations management: 3 years (required)
Work Location: In person
