Customer Service and Facilities Assistant London, England
Job description
We are Lifestory, a vibrant, business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living and set in highly desirable locations across the UK.
It's a great time to join us as we continue to build on our success through 2023 and beyond.
The role
Internally we call our Customer Service & Facilities Assistants 'Lifehost's as it's a varied role that will include a good mixture of face to face customer service whilst ensuring we are fully compliant with everything relating to the health & safety of our development. There is no such thing as a typical day as a Lifehost but you could get involved with some or all of the following:
- General Customer Service and being the point of contact for our owners and tenants
- Daily, weekly and monthly building checks including fire alarm testing, water flushing and emergency light testing
- Working alongside our internal teams including Sales, Development and Completions
- Facilitation of external contractors
- Ensuring that the Health & Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Dealing with any emergencies quickly and calmly
- Build lasting relationships with our homeowners and their families
You'll be based at our Belle Vue development in Hampstead, London. As well as apartments our stunning Belle Vue development offers additional facilities including Cafe, wellness spa, pool & gym, guest suite owners lounge and landscaped gardens and roof terrace all within a 10 minute walk of Hampstead Heath.
Who we are looking for
We are looking for someone who has great people skills! You'll be an independent thinker and comfortable communicating at all levels. You'll have experience gained within a customer service environment and if you've worked within property or facilities too then that's a bonus.
You will use a variety of internal systems and reporting tools so strong IT skills are essential.
- Professional and highly organised
- Proactive approach and can-do attitude
- In-person customer service experience
- Excellent communication and interpersonal skills
- Ability to use initiative
- Great IT skills - Google Workspace is advantage
- Experience of facilities/property with a knowledge of health & safety is an advantage
Please note this position is subject to an enhanced DBS check.
Benefits & rewards
Based in Hampstead NW3 this is a permanent role working 32 hours per week on a rota that will include 1 in 3 weekends. You will earn a basic salary of £22,850 (full time equivalent of £25,000) plus an annual bonus scheme of up to 10% of basic salary plus great benefits, full training and ongoing career development.
We know that taking the next step in your career is a big decision and we're proud to offer excellent support and development across all areas of our business.
- Employees also enjoy a wealth of benefits, including:
- Enhanced annual leave
- Healthshield cash plan
- Virtual GP
- Contributory pension scheme with additional employer contribution,
- Holiday buying
- Discounts portal, GymFlex, Cycle2Work scheme and Employee Assistance programme
- Refer a friend scheme and access to internal opportunities
If you are looking to utilise your customer service experience within a varied, rewarding role then we'd love to hear from you!
As an equal opportunities employer, Lifestory welcomes applications from all sectors of the community.
