Customer Service and Administration Assistant London, England
Job description
Are you friendly, energetic, personable, proactive and understand the importance of customer experience?
Are you experienced in giving excellent customer service and support?
Are you an experienced administrator that has excellent skills in Microsoft excel?
And do you strive to add value at every touch?
If the answer is ‘yes’ then there is an exciting opportunity to start your new career at Careskills Academy, which comes with great benefits.
You must be eligible to work in the UK, be able to work at home until current restrictions lift and then travel daily to work at N14 6HF
We are looking for someone that is experienced in Customer Service and has a passion for people, who is also extremely well organised and has excellent administrative skills.
Responsibilities include:
· First line customer support
· Handling incoming and make outgoing calls
· Processing orders and taking payment
· Liaising with customers to ensure their expectations are met
· Keeping accurate and timely records
· Carrying out administrative processes
· Working with busy email inboxes, giving timely responses to ensure customer satisfaction
This is your opportunity to join an innovative training company and be part of a highly successful team.
Careskills Academy want our customers to enjoy such a high level of satisfaction and support that they wouldn’t dream of going anywhere else.
Requirements:
· Strong communication skills with an excellent phone and email manner
· Excellent Microsoft office skills, in particular all aspects of Excel
· Excellent administrative skills and following processes
· Ability to work across shared google sheets/documents
· Exceptional organisational and time management skills
· Ability to prioritise workload and meet deadlines
· Willing to learn and share knowledge
Benefits:
· £20,000 - £22,000 subject to capabilities and experience
· Company Pension Scheme
· 28 days leave allowance
· Have your birthday off every year on us!
This is a full-time, permanent office based role, 40 hours per week Mon-Fri. 9am-5.30pm.
Job Types: Full-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years have you worked in customer service?
- How much experience do you have with Microsoft Excel?
- Do you have excellent communication skills?
- Do you have experience in working with structured processes?
- Can you commute daily to N14 6HF with ease?
Work Location: One location
