Customer Service Agent I Aberdeen, Scotland

ChampionX

Full Time Aberdeen, Scotland 23757 - 25000 GBP ANNUAL Today

Job description

ChampionX has an immediate need for a Customer Service Associate located in Aberdeen. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What’s in it For You:

The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
Comprehensive benefits package starting day 1 of employment

What You Will Do:

You will be responsible for the processing and management of customer orders, acting as an efficient and informative point of contact for both internal and external customers. You will have primary responsibility for a portfolio of customers, across the UK, Europe, Azerbaijan, and Norway.

Acting as the main point of contact for the customer and Sales Team with regards to order placement, queries, complaints, and general enquiries. Duties include but not limited to:

Sales order processing in SAP.
Working closely with Supply Chain/Planners/Sales Team
Managing the Customer Orders through its lifecycle from input to billing, including:
- Order entry.
- Liaising with plants or 3rd party team to manage the orders.
- Liaising with the Sales team, issuing reports, support any other order queries.
- Working with Logistics and Export team regarding delivery & documentation
Investigate and resolve invoice queries from the Customer, Sales and Credit Control.
Support with route cause analysis and tracking of disputed invoices to ensure the level of future disputes is reduced.
Generation of credit / debit requests.
Processing customer returns.
Coordinate the delivery of customer owned tanks to site and the issuing of collection slots and shipping documentation.
Attend daily meetings with manufacturing plants, cascading any issues to Sales and the Customer.
Work with internal teams such as Supply Chain, Master Data and the EH Material Master team to resolve issues with orders.
Providing any documents requested by the customer.
Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan.
Ensuring All Company Safety & Quality Procedures are followed.
General Administrative Duties such as filing, maintaining Customer Summary Sheets
Any other duties as designated by the Customer Service Supervisor.

Minimum Qualifications:

Comprehensive knowledge of Microsoft Office packages
Excellent communication, time management and prioritization skills.
Ability to use own initiative, be reliable and demonstrate commitment

Preferred Qualifications:

SAP experience

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

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