Customer Service Agent (Full-time) Insurance Romford, England
Job description
JOB TITE: Customer Services Advisor (Insurance)
January Start
Reports To: Customer Services Team Leader
MAIN PURPOSE AND SCOPE OF THE JOB
To manage client communications, by interacting directly with new and existing clients and to complete the administration of a policy.
DUTIES AND KEY RESPONSIBILITIES
- Answering incoming calls
- Handling enquiries
- Offering customers products and services
- Performing administrative functions
- Updating client accounts
- Processing customer correspondence
- Validating customer documentation received
- Contacting customers regarding their policies
- Handling confidential information including client bank details
- Taking payments over the telephone
- Liaise with Insurers
- Adhere to guidelines set by the Financial Conduct Authority
- Comply with the Data Protection Act
CRITERIA SKILLS AND ABILITIES
- Be computer literate
- Excellent customer service skills
- Strong oral and written communication
- Professional and flexible
- Manage stress
- Resolve problems
- Be driven and have a positive attitude
- Manage multiple tasks
- Meet targets
- Administration and organisation
- Be sales focused
- Active listening
EXPERIENCE
- Within a similar role is preferable but not a necessity as full training will be provided
- Within the insurance sector is preferable but not a necessity as full training will be provide
KNOWLEDGE
- Of the insurance sector is preferable but not a necessity as full training will be provided
PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS
- Be willing to work a shift pattern
- Be a good team worker demonstrating loyalty and commitment to the organisation and colleague
BASIC SALARY: £24,125 and this will increase to £25,125 after successful completion of your probation (anywhere between 3 - 6 months depending on performance). You will also receive a monthly performance bonus which will increase your salary significantly.
PERFORMANCE RELATED BONUS £400 - £1000 p/m
RCIB Profit Share Scheme: In 2023, RCIB are introducing an annual profit share scheme. In short, all eligible staff at Right Choice Insurance Brokers will be part of the ‘RCIB Profit Share Scheme’ which enables staff to earn up to 25% of their basic salary based on the performance metric criteria set out within the scheme.
Working Hours - Rotating every 3 weeks
Week 1 : 9am - 6pm Monday to Friday
Week 2: 10 am to 7 pm Monday to Friday and 9am - 5 pm Saturday
Week 3: 8am to 5pm Monday to Friday
Job Type: Full-time
Salary: £24,125.00-£33,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Experience:
- Customer service: 3 years (required)
- Phone etiquette: 3 years (required)
Work Location: In person
