Customer Service Agent - Business Remote
Job description
Customer Service Agent - Business
Location: Home Based – UK
Salary: £23,300 plus KPI bonus up to £4,200 per year (paid monthly) - Earn up to £27,500 per year
Hours: Monday to Friday 08:30- 17:30
The task at hand: We are looking for a Customer Service Agent to offer an exceptional level of service to Onecom’s Business customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.
This role is working in the telecoms industry, knowledge of mobile network would be beneficial but not essential. Being service driven, keen to learn, being a clear communicator and wanting to succeed are some of the most important skills for this role.
You'll be great in this role if:
- You have excellent communication and organisational skills
- You can work well under pressure and remain calm in stressful situations
- You are customer focused and passionate about service
- You display a proactive approach
- You can work to strict deadlines and prioritise workload
- You have strong attention to detail and accurac and can retain knowledge
- You have excellent telephone manner including listening skills
- You have a great business sense and commercial awareness
- You have a confident and persuasive manner
- You have strong organisational and negotiation skills
- You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration
What you’ll be busy doing:
- Supporting a portfolio of business accounts
- Handling and resolving customer queries including but not limited to: billing issues, tariff changes, order updates, roaming queries, account administration, placing orders, network issues and technical device help
- Providing support to our customers, the sales teams, and members of your own team
- Managing relationships at all points up to Director level
- Acting as the escalation points for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact
- Managing customer updates, changes and order on Onecom’s internal systems
Onecom Perks and Benefits:
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks.
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption.
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech + 3000 retailers through our Onecom Extras portal
Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer.
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Get involved in fundraising activities and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy
Who we are:
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We’ve built an award-winning team of 650+ ambitious, inspiring, and innovative individuals.
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity, and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs
