Customer Service Agent Remote
Job description
Customer Service Agent
Flexible, part-time
Regular weekend work plus cover as required
Mainly remote
£11 an hour, zero hours contract
About Twickets
Twickets was born in 2011 when founder and music fan, Richard Davies, made the simple observation that real fans don’t want to rip other fans off. Today, the Twickets marketplace connects fans via both website and app across three continents allowing them to trade with each other at strictly no more than face value. You’ll see tickets for gigs, festivals, sports, comedy, theatre and the arts.
We are a well-funded ambitious music start-up that has established a trusted reputation with both fans and artists, events and venues. Our team is growing fast, all with a commitment to building a market leading, ethical, fan first business.
About The Role
We are looking for a hard-working customer service agent who’s interested in flexible, part-time work. You will mainly work from home following initial online training. The basic hours will be on Saturdays and Sundays, but additional hours would be available at busier times.
Key responsibilities:
- Respond to customer service issues via email and social media with speed, accuracy and positivity
- Resolve customer complaints fairly and consistently
Must haves:
- Keen attention to detail
- Excellent written communication skills
- Natural at problem-solving
- Excellent time management and administrative skills
- A regular event or gig-goer
Job Type: Zero hours contract
Salary: £11.00 per hour
Benefits:
- Company events
- Company pension
- Gym membership
- Work from home
Schedule:
- Every weekend
- Weekends only
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: Remote
Reference ID: Twickets - Weekend Customer Service Agent
