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At JET we are passionate about providing an outstanding place to work that is safe, diverse and inclusive. We are proud to have built an environment where everyone can bring their true authentic self to work every single day. Our core values are "Lead", "Deliver" and "Care" and we positively demonstrate this as we strive for service excellence.

The Opportunity - Full Time Customer Service Agent

Our brand new Jet Village in Sunderland office is now open and we are looking for great people to join us and help to build a great place to work. At JET we care about our people and provide a vibrant place to work with great facilities, free fruit, snacks and refreshments and carefully scheduled shifts to make late night working until 11pm that little bit easier. We are now looking to strengthen our customer service team with self motivated and hardworking individuals to help us handle interactions with our customers and restaurant partners across a range of channels including voice and chat. We are looking for people who can help us make a difference in achieving satisfaction for our customers, who are passionate about service excellence and love to help. People who love to talk and can adapt to both telephone and instant message with ease. At JET, we believe that everyone has something to bring to the table!

• Full time 37.5 hours per week

• Hybrid working - 3 days on site, 2 days from home per week, allocated by the business

• Shifts will be scheduled on a 6 week rotational basis with a mix of 4 and 5 day working weeks

• Full flexibility is required between the hours of 7am-11pm, (There could be later working until 2am on occasion, however this would be working from home and discussed locally as and when required)

• Classroom based training, 4 weeks on site (no home working during this period)

• Multiple start dates throughout January 2023

• Passionate about delivering service excellence and achieving satisfaction

• Competent PC user with the ability to multitask/toggle between multiple systems with ease

• Effective communicator (written & verbal) with an eye for detail and a resilient approach.

• Embraces ownership and accountability

• Great teammate, willing to share and adopt ideas and best practice with professionalism and respect

Why work at Just Eat Takeaway.com?

Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange. We've built our business on having the widest choice available on our platform – connecting millions of customers with over 680,000 restaurants across 22 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website. We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

Diversity, Inclusion & Belonging.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site