Customer Service Agent Manchester, England
Job description
Are you a people person who loves to help others? Do you enjoy working in a fast-paced and dynamic environment? If so, we are looking for you to join our team as a Customer Service Agent!
As a Customer Service Agent, you will gain valuable hard and soft skills that will set you up for success in your future career. You will learn to communicate effectively with customers, problem solve, and manage your time efficiently. In addition, you will gain experience in a range of computer software programs and develop your multi-tasking abilities.
We are committed to your success and will provide you with extensive training and support to ensure you feel confident and comfortable in your role. Our company culture is fun, supportive, and inclusive, and we believe in promoting from within.
Personal characteristics that will make you successful in this role include strong communication skills, a positive attitude, empathy, and a willingness to learn.
Key daily responsibilities:
- Responding to customer inquiries via phone, email, and chat
- Providing excellent customer service by addressing customer needs and resolving issues in a timely and effective manner
- Entering and maintaining accurate customer data in our database
- Collaborating with other team members to ensure the highest level of customer satisfaction
- Staying up-to-date with product knowledge to effectively assist customers
- Identifying areas of improvement and making recommendations to enhance customer experience
Job Type: Full-time
Salary: From £23,776.20 per year
Benefits:
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work in the UK?
Work Location: One location
