Customer Service Agent Ripon, England
Job description
Customer Service Agent - Ripon 26K 07.00 - 16.00 (Mon - Fri)
Hanson is committed to being a fair, respectful, and inclusive company, a place where you can be your best you.
Whatever hat you wear, we celebrate individuality and recognize how a diverse workforce of different characters, backgrounds and skills helps our business to be stronger and more successful for everyone.
We encourage a culture that values openness and transparency and recognizes individual achievement.
We are working to inspire more people to consider careers within the construction industry.
Hanson UK are committed to fulfilling our role in meeting the UK government's ambitions and our parent company, Heidelberg Cement Group, has signed the Business Ambition for 1.5ºC Commitment and joined the UN's Race to Zero campaign.
Our route to decarbonization has been ongoing for many years and we have made significant headway.
We have a roadmap in place, which includes several important areas that will help us achieve net zero.
Job Description
To provide a single point of contact for customers buying small loads of ready-mix concrete.
To be responsible for pricing, order taking and delivery of small loads providing significant focus on delivering an excellent customer experience. To provide a seamless customer service experience from initial enquiry to delivery.
Description of Team / Department
Concrete
Purpose of / Responsibilities of the role
Accurately price work and provide quotations where necessary.
Create and alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system.
Effectively manage all calls understanding the customer requirements in order to capture the relevant information to process the customer order accurately.
Plan to ensure trucks available and allocated to correct plant.
Manage customer deliveries in liaison with drivers, Transport and plants.
Liaise with other internal Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email
Skills / Experience
Essential:
Excellent level of commitment to provide a seamless, first-class customer experience
Excellent communication skills
Highly proactive and motivated approach to work
IT Literate including Microsoft Office Suite
Desirable:
Knowledge of construction industry and products
Knowledge of SAP system
Excellent Remuneration and Benefits
27 days holiday (excluding bank holidays)
Paid day off to Volunteer every year
Holiday Purchase Scheme
Family friendly policies in relation to maternity and more
Access to our Employee Assistance Programme for free and confidential advice/support 24/7
Trained mental health first aiders
Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests.
Leading pension scheme offering with generous contributions from Hanson.
24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more.
Access to discounted private medical benefits
Ongoing training and development and opportunities to help further your career.
A comprehensive structured induction programme.
Experience within a well-respected global market leader.
Additional Details
Location: Ripon
Full Time
Working Hours: 45.00 Hours
Contract Type: Permanent £26K
Shift Description: 07:00- 16:00 Mon-Fri
Job Types: Full-time, Permanent
Salary: From £26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ripon: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
