Customer Service Agent

Customer Service Agent Swadlincote, England

DSV
Full Time Swadlincote, England 18222 - 25600 GBP ANNUAL Today
Job description

Job Req Number: 63644
Time Type:

MAIN PURPOSE OF THE ROLE

To meet service customers’ requirements according to agreed SLAs effectively and in accordance with company quality procedures and statutory requirements


KEY TASKS

  • Input of Bookings from Customers
  • Customer liaison
  • Partner liaison
  • Key account management
  • dealing with queries and complaints Dealing with internal departments to resolve customer issues
  • Ensure customers’ needs are met
  • Client retention
  • KPI production Possible
  • Customer Service facilitation tasks

ESSENTIAL SKILLS AND QUALIFICATIONS

  • Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
  • Be Customer focused with dedication in your service delivery to meet Customer needs.
  • Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
  • Be reliable with the ability to multitask and have strong problem-solving skills.
  • Have strong attention to detail, accuracy, and numeracy.
  • Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
  • Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

WHAT WE CAN OFFER YOU

  • A role in a successful, dynamic company
  • Be a part of a strong team of performance driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Customer Service Agent
DSV

https://www.dsv.com/
Hedehusene, Denmark
Jens Bjørn Andersen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Shipping & Trucking
1976
Related Jobs

All Related Listed jobs

Hygiene Operative
Travail Employment Group Ltd Warminster, England 11 GBP HOURLY Today

The Hygiene & Cleaning Operative role requires a can do attitude, the ability to undertake a variety of tasks, and a willing approach to learn.

Delivery Driver
Davidsons Chemists Montrose, Scotland 21000 - 33400 GBP ANNUAL Today

You will work as part of the Pharmacy team, under the guidance of the Pharmacist in a respectful and supportive environment, providing a high-quality service to

Food Production Operative - Yes Chef Aylesford
Yes Chef- Hengist Restaurant, Chequers Pub, Walnut Tree, Amherst Aylesford, England 10 - 12 GBP HOURLY Today

Tienes un nivel bsico de francs (A2 / B1) y ests dispuesto a mejorarlo. Un director de centro para gestionar los equipos.

Hollister Co. - Graduate Manager in Training, Ashford Designer Outlet
Hollister Co. Stores Ashford, Kent, South East England, England 15667 - 18515 GBP ANNUAL Today

The program trains you on the necessary principles of management including creating the best in-store experience, recruiting, inclusion & diversity, human

Barista/Team Member
Heavenly Desserts Watford Watford Today

We are seeking a fun, customer focused and energetic barista to join our iconic Heavenly Desserts store on Watford High Street. We are the UKs leading premium dessert company offering our guests a...