Customer Service Agent Belfast, Northern Ireland
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Customer Service Agent
Grade: RCS O
Contract Type: Permanent (Full-Time)
Closing Date: Monday 29th May.
Location: Airport Road, Belfast
Salary: £25240
Hours of work: 5 out of 7 - Weekends will be on a rotational basis of 1 every 3 weeks and will be working on a remote basis.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Produce analyse and provide reports as on a daily and weekly basis to the management team and the customer;
- Achieve operational daily targets and KPI's in a timely and effective manner;
- Manage queries from internal and external customers on a daily basis;
- Liaison with other areas of the business to help facilitate a smooth operation;
- Be aware of Health & Safety & ensure to report to managers any variances identified;
- Perform warehouse & operational administration (ie order processing, pod processing, data gathering) as required;
- Deliver accurate information to support achievement of service level agreements, targets and reports in timely manner.
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Possess a minimum of 12 months experience in a customer service environment /role;
- Excellent communication and interpersonal skills;
- Organisational, numerical and administration skills;
- IT literacy;
- A strong customer focus and detail oriented approach to work;
- Ability to read, understand and follow directions/instructions;
- Data analysis & problem solving skills.
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across Northern Ireland. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
