Customer Service Agent

Customer Service Agent Northampton, England

Carousel Car Parts LTD
Full Time Northampton, England 23000 - 26000 GBP ANNUAL Today
Job description

We are currently recruiting for a Customer Service Advisor. As a Customer Service Advisor you will be dealing with the company's clients delivering a high level of Customer Service from start to finish.

As a Customer Service Advisor you'll need to have:

  • Previous experience in customer services industry
  • Great communication at all levels
  • Attention to detail
  • Excellent email manner
  • Very good written and verbal communication
  • Basic knowledge of automotive parts (mainly engine oils)

Details of Customer Service Advisor:

  • Pay rate/Salary range: £23,000 - £26,000
  • Start Date: Immediate
  • Hours: Full-Time 40 hrs per week
  • Duration: Permanent contract

Role of Customer Service Advisor:

  • Communicate with clients via email, phone and through reports
  • Responsible for the day to day customer service needs for clients
  • To ensure all communication with customers is in a professional and timely manner and resolved to the customer's satisfaction using the appropriate channels
  • Develop a full understanding of the company's logistical services and products and all relevant Parcel operating systems
  • Promote self-services and alternative products to new and existing customers
  • Review customer cases regularly
  • Contribute ideas to change and improve the customer experience and the performance of the team
  • Demonstrate a positive and pro-active attitude
  • Attention to detail is required to identify trends

Benefits

  • 28 Holidays per year
  • Pension Scheme

If you are interested in the above role please apply!

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Benefits:

  • Employee discount
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: One location

Customer Service Agent
Carousel Car Parts LTD

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