Customer Service Agent London, England
Job description
Salary: £23,000 to £26,000 plus bonus
Looking for customer service work?
Are you looking to start your career in an office role?
We are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Service Agent. In this role, you will have the exciting opportunity to provide exceptional support to our valued clients, specifically assisting them with their tax-related inquiries. As the main point of contact, you will play a crucial role in ensuring their needs are met and their questions are answered promptly and efficiently.
One of the perks of this position is the chance to work across a variety of social media platforms, allowing you to showcase your communication skills and engage with clients in innovative ways. Additionally, you will have the privilege of working alongside a dynamic team of 18 professionals, including accountants, administrators, and sales/marketing specialists, at our esteemed firm of accountants based in Hayes, West London.
Your primary focus will be handling our clients' tax returns claims, streamlining processes, and delivering cost-effective solutions. You will also contribute to the smooth onboarding of new clients, ensuring they receive the highest level of service right from the start.
If you are driven, detail-oriented, and eager to embark on a fulfilling career in customer service within the financial industry, we want to hear from you! Join us in delivering excellence and making a positive impact on our clients' financial well-being.
Responsibilities
- Processing client tax refund claims.
- Speaking with customers in regard to their claims and liaising with HMRC on their behalf.
- Management of social media channels and acting as front line support.
- Updating customers with the progression of their claim
- Dealing with emails and post
- Liaising with junior staff with a view to allocating work
- Additional administration duties as required
The Ideal Candidate must have:
- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- Demonstrate a calm and professional attitude
- Ability to listen, identify and resolve customer issues
What's in it for you?
There are lots of benefits you can take advantage of, including:
- 28 days annual leave
- Parking on site
- Bonus structures in place if KPIs are met
- The ability to progress and eventually lead a team
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Financial planning services
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- London, UB4 8HY: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: CSA
Expected start date: 31/05/2023
