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Customer Service Advisor Working From Home (Fully Remote)

• Initially 12 months, with a view to extension and opportunity for a permanent role
• Hours: 37.5 hours per week, Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (Saturdays will be 1 in 2 and lieu days will be given when working Saturdays).
• Remote / Working from home
• £14 per hour

The role of remote / work from home Customer Service Advisor:

• Delivering an outstanding service to our customers on every call and helping as many customers as you can.
• Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
• Helping to keep the customers and the bank safe
• Solving problems and escalating issues when necessary
• Sharing best practice with colleagues, utilising our internal procedures
• Delivering on customer requests, following our processes to safely complete key updates

The ideal Customer Service Advisor:

• Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
• An ability to build strong relationships and influence colleagues at all levels
• The confidence to share ideas and embrace new ways of working and a desire to learn new skills
• Strong decision making and the confidence to speak up
• Excellent communication, empathy and listening skills
• Strong teamwork with a high level of motivation