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BA-Hired

Full Time Liverpool, England 14 GBP HOURLY Today

Customer Service Advisor Working From Home (Fully Remote)

Initially 12 months, with a view to extension and opportunity for a permanent role
Hours: 37.5 hours per week, Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (Saturdays will be 1 in 2 and lieu days will be given when working Saturdays).
Remote / Working from home
£14 per hour

The role of remote / work from home Customer Service Advisor:

Delivering an outstanding service to our customers on every call and helping as many customers as you can.
Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
Helping to keep the customers and the bank safe
Solving problems and escalating issues when necessary
Sharing best practice with colleagues, utilising our internal procedures
Delivering on customer requests, following our processes to safely complete key updates

The ideal Customer Service Advisor:

Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
An ability to build strong relationships and influence colleagues at all levels
The confidence to share ideas and embrace new ways of working and a desire to learn new skills
Strong decision making and the confidence to speak up
Excellent communication, empathy and listening skills
Strong teamwork with a high level of motivation