receptionist Harrogate, England

Nidderdale Group Practice

Full Time Harrogate, England 22880 - 12.04 GBP HOURLY Today

Job description

We are looking to recruit one full time or 2 part time medical receptionist/secretaries to join our friendly, busy rural practice covering Nidderdale (Pateley Bridge, Dacre Banks and Birstwith). Applicants should be able to demonstrate good communication skills, be computer literate and possess excellent customer service skills.

Previous primary care experience is preferred but not essential.

Flexibility required to cover colleagues' leave.

Own transport essential.

Previous applicants need not apply.

Please note that morning shifts start at 07.45am and evening shifts end at 6.30pm.

MAIN PURPOSE OF POST:

To welcome, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide secretarial support to Partners and the Practice and to be a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff whilst adhering to the need for strict confidentiality.

MAJOR DUTIES AND RESPONSIBILITIES:

Reception Duties

Utilise computer systems, where applicable, to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
Ensure that patients without appointments but who need ‘urgent consultation’ are seen according to the agreed procedures.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, prepare invoice, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Ensure reception and waiting areas are kept neat and tidy.
Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

Secretarial Duties

Typing and sending of patient referral letters and reports to hospitals and other outside agencies and assisting with subsequent patient queries in connection with these.
Typing correspondence as required by the Partners and the Practice.
Completin the non-clinical sections of Personal Medical Reports required for insurance purposes etc. Keeping records of dates of receipts, posting and payment received. Ensuring that these are stored and patient access allowed according to GDPR
Photocopying patient medical records for insurance claim purposes, patients returning to the USA and any other appropriate requests.
Maintain and order adequate supplies of office stationery.

Appointments System

Ensure total familiarity with all appointments systems in effect, including regular and incidental variations.
Book appointments and recalls.
Cancel clinics and re-arrange appointments for patients when necessary.
Monitor effectiveness of the system and report any problems or variations required.

Repeat Prescriptions

Ensure that problems and queries regarding repeat prescribing are brought to the attention of the staff in Dispensary.

Medical Records

Ensure correspondence and reports are scanned on and filed correctly on the patient’s record in line with practice protocol.
Input data from hospital correspondence etc.

Clerical Duties

Perform clerical tasks as required, i.e. Ambulance, Chiropody, Breast screening requests
Update computer registration database (SystmOne) and follow procedures for accepting and returning Medical Records to the Health Authority.
Registration of new and temporary patients
Change of addresses
Deductions of patients
Assist with maintenance of the computerised appointments system.
Assist with monitoring and recall systems to ensure target figures are met for Cytology, Vaccination & Immunisations and Chronic Diseases

Start and end of day procedures

Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
Ensure patients’ records, computer system and premises are appropriately secured at the end of the day.
Any other delegated duties considered appropriate to the post.

PERSON SPECIFICATION

Essential

Good keyboard and computers skills, including Microsoft Office Suite
Good numeracy skills
Good communication skills
An understanding, acceptance and adherence to the need for strict confidentiality
Ability to work within a team
Ability to communicate with people at all levels
Ability to use own judgement, resourcefulness and common sense
Ability to cover for colleague’s holidays, study and sick leave
Ability to work without direct supervision and determine own workload priorities
Ability to work in a changing environment.

Desirable