Customer Service Advisor - Travel Department Redhill, South West England, England
Job description
At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we are recruiting a number of Customer Service Advisors.
As a Customer Service Advisor you’ll be an essential member of the Travel department, helping our customers over the phone handling any query which comes your way. You’ll remain calm in the face of a challenge, making sure to pay attention to detail to ensure our systems are accurate and up to date at all times. If any issues do arise, you’ll make sure they are dealt with appropriately and promptly. Helping customers when they need us the most with a few challenging calls thrown in, no day at AXA is ever the same.
We’re currently offering both hybrid and remote working contracts, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. Our hybrid way of working is a split between 2 days at home and 3 days in our Redhill offices in Surrey to give you that extra work life balance. Our remote contracts are currently being offered on a fixed term basis, working for a minimum of 6 months.
Working Hours: Full time - Monday to Friday, 9am - 5pm. No evenings, weekends or Bank holidays!
Salary: £20,020 per annum
Induction & Training: You’ll receive 5 weeks of fully comprehensive remote training from our specialist trainers to set you up for success in your new role. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We're open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them.
What you’ll be doing:
- Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
- Use your initiative as well as information resources available to provide the best outcome for the customer.
- Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
- Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
Your Profile
All we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you’re already one step closer.
- Excellent customer service skills.
- Excellent communication skills, both verbal and written.
- The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim.
- The ability to remain calm and pay attention to detail.
- Computer literate, Microsoft Office.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £21,520
- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Private Healthcare benefit
- 22 days holiday plus bank holidays
- AXA employee discounts
- Gym discount
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to [email protected].
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